Skills: UI, Web

Overview

A potential to improve service delivery for a large utility provider was identified. The resulting project focused on the integration of a managed service request facility into the existing company website. This integration presents a seamless digital service request environment to the user. The project greatly reduced the turnaround for the processing of customer requests, and improved the communication feedback between company and customer.

Work Done

  • Software testing
  • System integration
  • Business process review
  • Staff training

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